Better Cleaner Support
Folder access, scan results, and safe cleanup
Find answers about Better Cleaner or contact support@bettermac.net through the online form. Text-only feedback works on its own.
Choose folders
Choose the folders to analyze on first launch. The app does not request whole-disk access or scan beyond your selections.
Restore or remove access
Folder access is stored in the local sandbox. Re-select a folder if it moves, access is revoked, or a bookmark expires; access can also be removed at any time.
Large files and storage
Results come only from currently authorized folders. Check the path, size, and purpose before cleanup, and keep an independent backup of important data.
Duplicate files
Duplicates are checked using SHA-256 and byte-by-byte comparison. Cleanup always keeps at least one copy per group. Review and back up important data first.
Move to Trash
Cleanup revalidates file identity and uses the macOS Trash instead of permanent deletion. Items can be restored until the Trash is emptied.
Free allowance
Scanning, viewing results, and Storage Analysis are free and unlimited. Clean up to 1,000,000,000 bytes in each local calendar month; once the allowance is reached, remaining items are not cleaned and further cleanup requires Pro.
Pro purchase and restore
Pro is an auto-renewable Mac App Store subscription. Apple shows the current price, available periods, and trial terms on the purchase screen; Apple handles billing, renewal, and cancellation, and direct website sales are not available. Restore access in the app using the Apple Account that purchased it. Manage or cancel in App Store subscription settings.
Feedback attachments
An app-window screenshot excludes the desktop and other apps. Diagnostics exclude filenames, paths, contents, bookmarks, usernames, emails, and keys; every attachment requires separate preview and consent.