Better UnArchiver
Why do ZIP filenames look garbled on Mac?
Detect or pick the right encoding so names read correctly before you extract.
The situation
A colleague on Windows ships a ZIP whose names are Chinese, Japanese, or Korean. On Mac the names become mojibake or question marks.
What usually goes wrong
Classic ZIP does not store a trustworthy filename encoding. Archive Utility assumes UTF-8; legacy Windows tools often used regional code pages. Re-extracting with the wrong encoding does not recover the original bytes.
A clearer path
- Open the ZIP in Better UnArchiver.
- Let detection try GBK / Big5 / Shift-JIS / EUC-KR, or pick the encoding manually when the preview looks right.
- Extract once the names read correctly.
Product used
Better UnArchiver
Better UnArchiver multilingual filename detection + manual override.
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